This is an interesting article about how to create better patient engagement. Hiveaway is great resource for step 3, “Develop multi-channel communication strategies,” both for consumers and providers.
http://www.betterpatientengagement.com/2012/08/05/infrequent-provider-visits-3-steps-to-improved-patient-engagement/?goback=%2Egmp_4387326%2Egde_4387326_member_142633331
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